At Pet-n-Vet, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website, services, or contact us through other means. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We may collect and process the following types of personal data:
Personal Information: Information such as your name, email address, phone number, shipping address, and payment details when you make purchases or register on our website.
Account Information: If you create an account with us, we will collect login details such as your username and password.
Communication Data: Information from emails, phone calls, or messages you send us, including customer support requests, inquiries, or feedback.
Website Usage Data: Information about how you use our website, including IP addresses, browser type, browsing activity, and interactions with our website, such as which pages were visited and for how long. This is collected through cookies and similar technologies.
2. How We Use Your Information
We use the information collected for various purposes, including:
Order Processing: To process and deliver your orders, including managing payments, shipping, and providing updates on your purchase.
Account Management: To manage your account, including communication about your account activity or changes to our terms of service.
Customer Support: To respond to your inquiries, requests, or concerns, and provide after-sales support.
Marketing and Promotions: With your consent, we may use your contact information to send promotional materials or newsletters regarding new products, services, or offers that may interest you.
Website Improvements: To analyze website usage and improve our services, ensuring a better user experience by understanding how visitors interact with our website.
Legal and Compliance: To comply with applicable laws, regulations, or legal obligations that require us to process certain personal data.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support.
Legal Obligations: We may disclose your personal data if required to comply with a legal obligation, enforce our terms and conditions, or protect the rights, safety, or property of Pet-n-Vet, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer your personal information as part of the transaction.
4. Data Security
We take data security seriously and implement various technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security assessments. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
5. Your Rights
You have certain rights regarding your personal information, including:
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct any inaccuracies in your personal data.
Deletion: You may request that we delete your personal data under certain conditions, such as if the information is no longer necessary for the purposes for which it was collected.
Objection and Restriction: You may object to or request that we restrict processing your personal data under certain circumstances.
Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, collect information about your usage patterns, and deliver personalized content. Cookies are small files that are stored on your device when you visit our website.
You can choose to disable cookies in your browser settings; however, doing so may affect the functionality of our website.
7. International Data Transfers
As a company based in the UAE, the personal data we collect may be transferred to and processed outside your country of residence, including in countries that may not have the same level of data protection as your home country. However, we ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and if significant, we will notify you by email or through a prominent notice on our website.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
