At Pet-n-Vet, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which products may be returned or refunded.
1. Returns
We accept returns within 14 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable items: Certain products cannot be returned, including perishable goods such as pet food, opened supplements, and custom or special-order items.
Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately at [email protected] so we can arrange for a replacement or refund.
2. Return Process
To initiate a return, please follow these steps:
Contact us at [email protected] with your order number, the product you wish to return, and the reason for the return.
Our customer service team will provide you with instructions on how and where to send the item.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please take the following steps:
Check with your bank or credit card company, as refunds may take some time to officially post.
If you’ve done this and still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at [email protected], and we will assist you with the exchange process.
5. Shipping Returns
If you need to return a product, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, unless the item was defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated. Please review this policy regularly to stay informed of any changes.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
